Privacy Policy

This page is used to inform website visitors (“You”) about our (“Website and/or Service”) policies in regards to the collection, usage, and disclosure of Personal Information in case you would choose to use our Services. By using our Services, you automatically agree to the collection and usage of information in relation to this Policy and Terms and Conditions. Personal Information that we collect is used to improve the Services we provide. Such information is subject to laws and regulations of the United Arab Emirates as applied in the Emirate of Abu Dhabi, including UAE Federal laws and the laws and regulations of the Department of Health Abu Dhabi and the UAE Ministry of Health (“UAE Laws”). This Privacy Policy supplements these laws and regulations. If there is ever any conflict between this Privacy Policy and the laws of the United Arab Emirates, Department of Health of Abu Dhabi, or UAE Ministry of Health regulations, the UAE Laws will apply. We will not be using or sharing your information with anyone, except as implied in this Privacy Policy. The terms used in this Privacy Policy and our Terms and Conditions have the same meaning, unless stated otherwise.

Usage And Collection Of Information

To provide you with a better experience while using our Services, we may ask you to share with us certain personally identifiable information, including but not limited to your contact information (first and last name, email address, phone number, physical address, etc.), payment information (credit or debit card information), personal health information (diagnosis, previous treatment records, health insurance provider). This information will be retained by us and used as per this Privacy Policy. We may combine such information with information we already have collected about you. In connection with the Services that involve medical treatment, we may collect medical records from your past, current, and future health care providers. This may include information about your diagnosis, previous treatments, general health, laboratory and pathology test results and reports, social histories, any family history of illness among other possible data. We may use this information to provide and improve the Services, contact you directly, send you various additional information about our services, better understand and improve the provision of Services. All credit and/or debit card information collected by the Website, along with all your personally identifiable information will not be stored, sold, shared, rented or leased to any third party.

Logging Data

Whenever you are using our Services, you consent to us collecting and storing your personal data, including but not limited to your IP address, device name, version of your operating system, your current time and date, your internet service provider, pages that you visit before and after using the Services, the date and time of your visit, information about the links you click and pages you view within the Services, and other standard server log information. We may also collect technical data to address and fix technical problems and improve our Services. Your device or browser settings may permit you to control the collection of this technical data. By using the Services, you are consenting to us or any party acting on our behalf collecting this technical data.


Cookies are files used as an anonymous unique identifier. These are sent to your browser from the Website, and stored in the internal memory of your device. This Website on its own, or through its third party affiliates may use the cookies to collect your Personal Information in order to improve our Services. You have the option to either accept or refuse these cookies. If you choose to refuse our cookies, you may not be able to use some or all sections of this Website.

Service Providers

We may use third party companies/services and/or individuals to:

  • Facilitate our Services.
  • Provide Services on our behalf.
  • Assist us in oder to analyze how our Services are used.

We may share your information with third party vendors and service providers that help us with specialized services, including but not limited to billing, payment processing, providing medical advice, management and customer service, business analytics, marketing, advertising, performance monitoring, hosting, and data processing. These third party vendors and service providers may not use your information for purposes other than those related to the services they are providing to us.


Any collected Personal Information will be treated as confidential by the Website, and will be protected according to the strictest practices of storing and logging this kind of information. However, please note, that we are unable to guarantee a total safety of your personal information, and will in no way be liable in case of it becoming public or being obtained by unauthorized third parties. For the avoidance of doubt, we may disclose information to respond to court orders, legal processes, law enforcement requests, legal claims or government inquiries. We use measures to protect your personal identifiable and confidential health information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction in accordance with applicable UAE Laws. We use measures designed to protect other information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, you should understand that no data storage system or transmission of data over the internet or any other public network can be guaranteed to be absolutely secure.

Links To Other Websites

This Website may contain links to other websites. If you click on a third party link, you will be directed to a third party website. These third party websites are not operated by the Website, and we will in no way be liable to you for their operation and/or processing of your personal information if it occurs. We strongly advise you to review the Privacy Policy of these third party websites. We have no control over and assume no responsibility for the content, Privacy Policy, or practices of any third party websites or Services referenced on the Website.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. You are advised to review this page periodically, to familiarize yourself with any possible changes. Every new revision of this Privacy Policy will be referenced on the bottom of the page you are currently on. We will notify you of any changes by posting the new Privacy Policy on this page. Any changes would be effective immediately after they are posted publicly on the Website.

Contact Us

If you have any questions, suggestions and/or complaints, please contact us directly by using publicly available email address or phone number provided on the Website.

Items/Products/Services Pricing

Services are being done in accordance with the directives issued by Department of Health of Abu Dhabi, and may be changed and enforced by reference according to the issuance of new directives.