At Abu Dhabi Stem Cells Center (ADSCC), we are dedicated to upholding the highest standards of quality and patient safety. We ensure clarity regarding patient rights and responsibilities by providing comprehensive information, outlining the rights patients can expect, as well as detailing their responsibilities during their healthcare journey. This approach fosters a collaborative and respectful partnership for optimal care solutions.
1. To know the mission statement of ADSCC and the types of services provided.
2. To be treated with dignity and respect, consistent with professional standards, for all patients regardless of the manner of payment, race, sex, nationality, religion, culture, disability, or any other factor.
3. To receive care that is considerate, supports patient dignity, is respectful of the patient’s personal values and beliefs, and responds to requests for spiritual and religious observance.
4. To receive healthcare based on clinical need.
5. To receive emergency medical care and treatment easily and promptly.
6. To be referred to a specialist/consultant for special care when there is a clinical need.
7. To receive a detailed explanation of their condition, care, treatment, and aftercare in terms that are free from professional jargon, enabling the patient to fully understand.
8. The patient has the right to access their Medical Record and Medical Information.
9. The right to a second opinion or to have their care transferred to another physician if they are dissatisfied with the care or opinion provided.
10. To privacy during examinations, procedures, clinical care/treatment; they have the right to know who is in attendance and the purpose of those attending them.
11. To protect patients’ possessions from theft or loss.
12. The patient has the right to informed consent for treatment, procedures, and interventions, as per DOH Consent Policy (Reference PPR/HCP/P0003/07).
13. To receive verbal and written information about any proposed treatment and to be informed of available alternatives.
14. To have all clinical and pharmaceutical records kept fully updated and relevant, with information fully documented, and personal details and records kept confidential and protected from loss and misuse.
15. To have the freedom to choose their pharmaceutical care provider.
16. To receive relevant, current, and understandable information concerning their drugs and treatment.
17. To participate in decision-making regarding their drug and treatment choices.
18. To discuss and request information related to their specific drug therapy, possible adverse side effects, and drug interactions.
19. To have drug therapy monitored for safety and efficacy and to make reasonable efforts to detect and prevent drug allergies, adverse reactions, or contraindications.
20. To monitor patient compliance and proper drug use and institute remedial interventions when necessary.
21. To be provided with Arabic/English interpreter services; and all other language barriers will be accommodated based on the availability of translation resources.
22. ADSCC informs patients and families about their rights and responsibilities to refuse or discontinue treatment, withhold resuscitative services, and forgo or withdraw life-sustaining treatments.
23. To have any complaint they make acknowledged, fully investigated, and receive a written response as per the facility’s policy.
24. To receive appropriate protection if they are children, disabled, elderly, or vulnerable. Patients are protected from physical assault, and populations at risk are identified and protected from additional vulnerabilities.
25. To support the patient’s right to assessment and management of pain and receive respectful, compassionate care at the end of life.
1.
To bring their medical
card/insurance card with them every time they attend the healthcare facility.
2. To
bring their national identity cards for identification purposes.
3. To
follow the rules and regulations of the healthcare facility.
4. To
show respect and courtesy to the staff.
5. Not
to use abusive language and/or display unsocial behavior toward other patients,
visitors, or staff.
6. To
consider other patients’ needs, especially when their needs are greater.
7. To
use emergency and walk-in services appropriately.
8. To
provide accurate information about personal details and past medical history
and to inform the medical staff of any treatments and medications they are
taking and any history of allergies or allergic reactions to medications.
9. Patients
and families should be engaged in all aspects of their medical care and
treatment through education and participation in care and treatment decisions
and processes.
10. To
be accountable for their own actions if they decide not to follow the
healthcare provider’s instructions and/or treatment plan and recommendations.
11. To
safeguard any belongings they decide to keep in their possession after being
admitted.
12. To
keep outpatient appointments and inform the clinic in advance if they are
unable to attend, so that the appointment may be used for someone else in need.
13. To
inform the medical staff if they have any special requirements for discharge
and be prepared to go home once medically discharged from the hospital.
14.
To be accountable for the payment
of the services provided by the healthcare facility as applicable.
At ADSCC, we are unwavering in our commitment to providing exceptional healthcare services. Our dedication to quality and patient safety reflects our pursuit of excellence in line with the UAE’s medical guidelines.
Mahdar Qutouf Street, Rowdhat, Abu Dhabi, UAE
Near Al Rawafed Pvt. School - Mhanna St - Khalifa City - SE44 - Abu Dhabi, UAE
